TEACHING THE FUNDAMENTALS TO SUCCEED AT SERVING

50% off all November

GRAND OPENING

Whether it's your first time serving

or a year in the industry..

Learn 2 Serve will
give you the skills to serve with confidence

This course is uniquely designed with one goal in mind: Preparing You to Succeed!

Using the proprietary EDD methodology (Explain – Demonstrate – Do), this in-person, one-day, highly interactive course will quickly equip you with the comprehensive knowledge and skills that typically take you a whole year of working to acquire, ensuring you're ready to start your serving job with confidence!

In general, the restaurant industry provides you with very little training or teaching of the actual skills needed to succeed. It's sink or swim as you figure it out on your own. This often results in inexperienced people getting let go after a month. Management’s reasoning is often: “You weren't fast enough” or “you just weren't getting it.” It's discouraging because you weren't given the proper training to avoid these pitfalls!

When you take our practical hands-on course, you will learn everything required to avoid these pitfalls and start strong with the skills to thrive and impress your boss! This will leave you with a sense of confidence after each shift, knowing that you are well-prepared and can succeed in your new lucrative career!

EMPOWERING FINANCIAL SUCCESS

SIMPLY PUT, TIPS MAKE MONEY!

SERVERS MAKE 25-80 $ AN HOUR WHEN YOU COMBINE YOUR HOURLY WAGE WITH YOUR TIPS

FINANCIAL IMPACT OF TAKING THE COURSE

FINANCIAL MOBILITY AS A SERVER COMES FROM MASTERING THESE SKILLS

ORGANIZATION

DURING SERVICE

BEING ORGANIZED DURING SERVICE ALLOWS YOU TO SERVE MORE TABLES IN THE SAME AMOUNT OF TIME

MORE TABLES = MORE TIPS = BIGGER PAY

GREAT SERVICE

KNOWING WHAT IS GOOD SERVICE

AND HOW TO GIVE IT

GIVE AN EXPERIENCE THAT WILL MAKE PEOPLE WANT TO TIP YOU MORE

BETTER EXPERIENCE = BETTER TIPS

POWER OF SUGGESTION

UNDERSTANDING HOW TO SUGGEST UPGRADES WITHOUT SOUNDING PUSHY

BIGGER BILLS = BIGGER TIPS

OUR COMMITMENT

C. Leclerc Financial Consultants offers expert guidance in investment strategies and financial planning. Our tailored services and commitment to client success ensure that your financial goals are met with precision and care, setting us apart in the financial advisory field.

START YOUR FIRST SHIFT
KNOWING HOW TO MAKE MORE MONEY

ABOUT ME AND WHY I STARTED THE COURSE

Serving changed my life! I want it to do the same for you.

MY STORY

After graduating from Algonquin College's business management program, I began my journey as a server. Like most people with no experience, I started as a general helper in the restaurant industry. Wearing many hats, I did everything from cleaning to bartending, seating people, and even washing dishes, all while persevering, knowing that it would all be worth it when I became a server and started earning tips.

I've worked at every type of restaurant, honing my skills, both in casual and fine dining.

Currently, I'm managing and serving dinner at one of Ottawa's hottest restaurants in the Byward Market, Ratatouille Bistro.

MY INSPIRATION

Something I noticed across all the restaurants I've worked at was that they don't teach you how to be a server, only what to do in the restaurant. Management and senior servers would regularly complain about new servers being “green” or “too slow”. This usually ended with the new server being let go. I felt like this wasn't fair, considering no one trained them on any of the basics.

While managing Ratatouille Bistro, I've hired and trained many new staff, but what surprised me was how experienced servers still do not know the basics.

The serving industry is “learn as you go” with no formal training. I saw servers with 10 years of experience make obvious mistakes. Ten years of experience, but unfortunately, 10 years of learned mistakes. Serving their way, not the right way.

And with that, the idea of creating this course was born. To teach people the basics of serving and what is expected of them as servers in the restaurant industry. Giving new staff the right skills to develop from the start and to be a valuable employee.

THE LEARN 2 SERVE ADVANTAGE

If you can apply to a restaurant with no experience

what are the advantages of taking the course ?

BEING PREPARED

Reduced stress by understanding expectations in the workplace
Start with confidence, knowing the fundamentals
Improved performance compared to other new servers starting with you
Lasting impression on management and colleagues
Ongoing coaching advice provided once you start working in the serving industry

LEARN IN A WORKPLACE ENVOIRNMENT

Practising in an actual restaurant, not a classroom

Practical Training and Roleplaying - learn how to problem-solve to prepare for real-world serving scenarios

INTERVIEW TIPS FROM A RESTURANT HIRING MANAGER

Better your chances of being hired by showing practical training on your resume
Receive advice from a restaurant hiring manager and tips on how to interview for a serving position.
Good first restaurant suggestions for an inexperienced server

MASTER THE SKILLS OF A SERVER

Learn all the skills expected of a server, including:
- Holding three plates
- efficiently bussing tables
- What to prioritize during service
Practice these skills with other students in a restaurant environment
Learn all the phrases, acronyms, and vocabulary used in the restaurant industry
Basic bartending skills:
- Everyday cocktail recipes and how to make them
- Familiarizing yourself with how to work behind the bar

WHAT YOU WILL LEARN

Workplace expectations

- What's expected of you

- What owners expect

- How to manage downtime

- The five behaviours of a good server

Etiquette

- Workplace do’s and don’ts

- Staff interactions

server to customer
server to server
server to kitchen staff
server to owner

Serving Skills

-Folding napkins

- Setting the table

- How to hold and place items on a tray

- Holding multiple plates

- Explaining/romancing the menu

- Properly taking food from ‘the pass’

- Wine service

- Managing your section (allotting time for tasks)

-What to do when three tables are sat at once

Common Knowledge

- Restaurant vocabulary

- Typical chores

Workplace Culture

- Why knowing and understanding culture matters

- How to deal with a toxic workplace

- How to enhance a healthy workplace culture

Getting the Job

- Where to look without experience

- How to sell yourself

- Interview tips – how to make a good impression

SERVER SUCCESS STORIES

"I've been serving for a year and decided to check out Learn 2 Serve to see if there was anything I could improve on. I was shocked by how little I knew after a year of working. I now feel more organized and confident at work with this foundation to rely on."

Sophia Burnett

"After taking learn 2 serve I was able to sell myself in interviews, which were hard for me since I had no experience. The hiring manager was impressed I took a course to learn the skills for the job"

Meagan Kelso

"I was a waitress in the early 2000's. My daughter just finished Learn 2 Serve. Hearing everything she was taught made me wish there was a course like this when I was in the restaurant industry."

Samantha Biron